I had a client contact me to let me know that when they try to edit a post or a page, all they see is HTML.
My first suggestion was to try clicking on the tabs to the top right of the body editor, obviously they’re just in “Text” mode and need to switch to “Visual” mode.
However, I did not expect the response she sent.
“I have no such tabs, I only have a button to switch to full screen edit mode.”
I requested her login because from my login everything worked fine. But sure enough, when I was logged in with her user info, no tabs!
But then I remembered, there’s this silly setting in the User Profile screen. “Disable the visual editor when writing”.
Get there this way: Users => Edit (user with issue) => first option top of screen
I UNCHECKED the box, clicked save, and everything was fixed.
Who would be pleased with a 5 minute fix, she was, but so was I! 😉
“OMG, what did you do? I see the visual and text tabs were added. Probably easy for you! Wow, thank you!”
So did this work for you? If not use the comments and I’ll see if I can deliver happiness to you in 5 minutes or less 🙂